Shipping policy

DELIVERY

We aim to deliver the products to you at the place of delivery requested by you in your order.  We aim to deliver within the time indicated by us at the time of your order, but we cannot promise an exact date when you submit your order or at the confirmation of order.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the product, you may be required to sign for delivery.  You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery.  You must keep receipt of the delivered product in case of future discussions with us about it.

You may grant us an ‘authority to leave’ when placing your order.  If you do, you understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location.  In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

Please note that it might not be possible for us to deliver to some locations.  If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

We deliver in our standard packaging.  Any special packaging requested by you, and offered by us, is subject to additional charges.